Frequently asked questions
- I would like to contact customer service?
- What are your General Terms and Conditions?
- Where does haar-shop.ch ship to?
- Can I pick up my goods?
- When and how do I receive the invoice (when paying on account)?
- How can I change my password?
- What can I do when I’ve forgotten my password?
- Can I redeem several vouchers for one order?
- What are the packaging and shipping fees?
- Which payment options are there?
- How long does it take to ship the ordered items?
- What is required to buy a product?
- How can I return a product?
- Why can I not order on account?
- How can I use a voucher for my purchase?
- When will my credit card be charged?
- Are my payments and all other transactions secure?
- What happens if I am not home when the item is delivered?
- How are my items shipped?
- Which technical standards are required to order on haar-shop.ch?
- How does haar-shop.ch protect my data?
- What should I do if an item is missing?
- How can I change my settings regarding the newsletter?
- Why can I not log in?
- Which products and labels can I buy on haar-shop.ch?
- Can I also place an order by phone with haar-shop.ch?
- Is there a minimum order value on haar-shop.ch?
- How can I change my mailing and shipping address?
- After placing the order, can I still make adjustments?