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  1. haar-shop.ch AG
  2. Frequently asked questions

Frequently asked questions

  • I would like to contact customer service?
  • What are your General Terms and Conditions?
  • Where does haar-shop.ch ship to?
  • Can I pick up my goods?
  • When and how do I receive the invoice (when paying on account)?
  • How can I change my password?
  • What can I do when I’ve forgotten my password?
  • Can I redeem several vouchers for one order?
  • What are the packaging and shipping fees?
  • Which payment options are there?
  • How long does it take to ship the ordered items?
  • What is required to buy a product?
  • How can I return a product?
  • Why can I not order on account?
  • How can I use a voucher for my purchase?
  • When will my credit card be charged?
  • Are my payments and all other transactions secure?
  • What happens if I am not home when the item is delivered?
  • How are my items shipped?
  • Which technical standards are required to order on haar-shop.ch?
  • How does haar-shop.ch protect my data?
  • What should I do if an item is missing?
  • How can I change my settings regarding the newsletter?
  • Why can I not log in?
  • Which products and labels can I buy on haar-shop.ch?
  • Can I also place an order by phone with haar-shop.ch?
  • Is there a minimum order value on haar-shop.ch?
  • How can I change my mailing and shipping address?
  • After placing the order, can I still make adjustments?
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